• Terms and Conditions of use

Terms and Conditions of use

TERMS AND CONDITIONS OF USE

These Terms and Conditions of Use govern the access to and use of www.lestrosa.com. The access to and use of this website as well as the purchase of products on www.lestrosa.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by INVERSA S.r.l. with registered office in Italy at Piazza T. Romano,5 Grumo Nevano 80028 (NA), business register number, tax code and VAT number 06939191216.


PAYMENT METHODS


Payment shall be done on-line through credit card, online bank transfer or paypal with the procedures indicated in the Website.
Upon communication of order confirmation, the amount corresponding to purchased products will be charged to the Customer.


SHIPPING AND RETURNS

The shipping of the order will be made in 1 working day from the order confirmation.

We make shipments with express service by forwarder agent:

    TNT or GLS for Italy( free )

    DHL or UPS for the other Countries of the European Union ( €30 )

    POSTE ITALIANE for other countries ( €30 )

In case a package is clearly damaged, the Customer is entitled to accept the delivery of products with verification reserve. After the delivery paper has been signed, the Customer must immediately control the conditions of delivered products.

Any problems regarding the physical integrity, correspondence or completeness of products received must be immediately indicated to info@lestrosa.com specifying the shipping nr. or the nr. of the order and “ damaged package” .


REFUND POLICY


If the Costumer is not satisfied with the purchase, will be able to return any item within 12 working days from the date of delivery of the order ( Dlgs 206/2005) as modified by D.Lgs. 21/2014 for an exchange of the product or size ; 6 working days from the date of delivery of your order for being refund.

In any case the Costumer should contact INVERSA SRL at info@lestrosa.com and specify the reason of the return with the nr. of the order

Returned orders must be shipped to the following address:

INVERSA SRL

PIAZZA T. ROMANO,5

80028 GRUMO NEVANO (NA)

Shipping costs and fees for returned goods are under the full responsibility of the Customer.


At the receivement of the goods we will control their conditions: goods must be intact and returned in their original packages, complete with all of its parts.

Consumers are not entitled to apply this termination right for products made to measure or clearly customized, or – due to their nature – cannot be sent back, or risk deteriorating quickly.


As soon as the returned order is accepted by our company we will proceed with the change of the product or the size in agreement with the Costumer or refund the whole amount payed by the Costumer within 14 working days using the same payment method that was used by the Costumer at the purchase.


TECHNICAL INFORMATIONS

Product informations on the website are based by descriptions and data provided by the productor INVERSA SRL . The products offered for sale on www.lestrosa.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

© L'ESTROSA
Blocco 1 – Centergross - Via Dei Pellicciai, 7 - 40050 Funo di Argelato (BO)
P.Iva: 06939191216.
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